The work around a booking often starts with a question, an updated record or an invoice. The Bookings by Hugo client portal brings those interactions together while letting your facility control service availability and review workflows.
Let clients request the services you offer
Clients can submit supported booking requests and request modifications or cancellations according to facility settings. Keep the distinction between a request and an approved booking clear. Your facility’s configured rules and workflows determine what is available and how requests are handled.
Keep pet information ready for staff review
Families can manage pet information and provide health documents. The optional boarding pre-check-in workflow gives them a chance to review feeding, medications, vaccination records and belongings before arrival. Staff review remains part of the health record workflow.
Connect invoices and payment access
Clients can view invoices and make supported payments through the portal. Square-connected facility payment tools support the financial workflow around visits. Payment options offered to a facility’s clients are separate from the card-only payment method used for the facility’s own Bookings by Hugo subscription.
Keep conversations easy to find
Unlimited in-app direct messaging lets families ask questions and share updates without consuming SMS/MMS credits. Installable web app access can make the portal easier to reach on supported devices, with optional notifications where available.