Top-tier software at the price pet care professionals deserve.
One platform to run daycare, boarding, grooming, training, client communication, payments, staff scheduling, care records and more—without piecing together half a dozen systems.
Built for the way pet care facilities actually operate.
Deep operational tools without enterprise pricing or a maze of disconnected add-ons.
Daycare
Fast check-in/out, attendance rosters, capacity controls, packages, assessments, late pickup pricing, holiday rates, surge pricing and occupancy visibility.
Boarding
Enclosure assignment, multi-night stays, feeding and medication care, check-in policies, extended-stay charges, holiday pricing and family sharing rules.
Grooming + Smart Groom
Visual scheduling, groomer assignment, services and add-ons, commissions, pickup notifications and detailed grooming care cards. Smart Groom uses each pet’s grooming profile to help determine appropriate appointment duration.
Training & Custom Services
Private training, classes and customizable appointment modules with provider calendars, service durations, availability and commission-ready workflows.
Comprehensive Facility Dashboard
Your central information hub for vaccination needs, upcoming birthdays, injury and illness reports, report cards, daily journal activity, guest belongings and other important care information.
Live Roster & Currently in House
See scheduled activity, arrivals and departures, daily occupancy and exactly which pets are physically in your facility with individual pet check-in and checkout controls.
Digital Care Cards + QR Access
Bring daily care off the clipboard. QR codes connect printed care cards directly to their live digital versions so authorized staff can scan, review and update feeding, medications, grooming services, notes and care information on the go.
Floor Plan & Enclosure Occupancy
See enclosure inventory and occupancy visually. Staff can quickly distinguish available and occupied enclosures and see where pets are assigned without relying on whiteboards or paper room lists.
Client & Pet Profiles
Owners, emergency contacts, pet photos, vaccines, memberships, packages, stored cards, bookings, report cards, incidents and persistent care notes.
Client Portal
Self-service booking requests, modifications, cancellations, invoice payment, pet management and facility-controlled service availability.
Square Payments + ACH
OAuth-connected Square accounts with card and ACH bank-transfer support, terminals, deposits, split payments, refunds, tips, memberships, subscriptions and facility-level reconciliation.
SMS, MMS & Email Notifications
Built-in notifications for booking confirmations, reminders, cancellations, no-shows, pickup notices, payment reminders and other client communications, plus two-way facility messaging.
Staff Scheduling
Weekly schedules, labor targets, projected revenue, staff availability, maximum hours, minor labor-rule support, shift emailing and print-ready schedules.
Time Clock & Payroll Reporting
PIN clock-in/out, live status, editable punches with audit notes, weekly totals, decimal payroll hours and estimated wages.
Report Cards & Safety Records
Daily report cards, photos, feeding and medication tracking, friends-at-daycare, incident and illness reports, signatures and vaccine awareness.
Memberships, Packages & Flexible Pricing
Recurring memberships, package usage, renewal visibility, deposits, holiday rates, surge pricing and facility-defined pricing rules.
Reports & Business Intelligence
Sales, refunds, memberships, packages, no-shows, cancellations, staffing, messaging usage and operational reports built around facility decisions.
Cleaning & Daily Operations
Cleaning tasks, facility workflows, daily roster visibility and operational controls that keep the front desk and care team aligned.
SMS, MMS & Hugo AI Credits
Pay for what you use. Keep what you buy. Messaging uses prepaid credits that remain available until used. Hugo AI includes a recurring allowance, with additional credits available when needed.
Built for Daily Pet Care
Bookings by Hugo goes beyond front-desk booking and payments with digital tools for the hands-on care and daily operations happening throughout your facility.
An assistant that understands the facility—not just a generic chatbot.
Hugo AI is designed around Bookings by Hugo workflows so facilities can use AI where it actually saves operational time.
Less jumping between systems. More running the business.
Bookings, payments, care records, communications, staff operations and client tools share the same facility data instead of living in separate products.
Serious software without the enterprise tax.
Choose the Bookings by Hugo membership that fits your facility. Pricing shown here is synchronized with Bookings by Hugo.