Boarding is more than a calendar of arrival and departure dates. Your team needs to know where each pet is staying, what they eat, which medications are due and what goes home with them. Bookings by Hugo connects those details with the booking and client record.
Plan stays and enclosure occupancy together
Manage multi-night reservations, enclosure assignments and a visual floor plan. Review available and occupied spaces as you organize stays. Family sharing rules and configurable boarding prices help reflect your facility’s approach to overnight care, extended stays and holiday periods.
Prepare before the family reaches the front desk
Enable the boarding check-in list and optional client pre-check-in checklist in boarding settings. The client workflow lets families review feeding instructions, medications, vaccination records and belongings before arrival. Uploaded health documents enter the review workflow; sending a document is not the same as staff approving it.
Give the care team usable instructions
Digital care cards keep feeding, medications and notes close to the pet’s stay. QR access connects printed care cards with their live digital versions for authorized staff. Recording care in the same system helps the next shift work from the current information rather than a separate sheet of notes.
Finish the stay with a complete pickup review
Use check-in and checkout controls, guest belongings and invoice information to coordinate departure. The dashboard can surface overdue checkouts for staff review. Check the actual stay and services before settling the invoice, especially when a family has several pets or a grooming appointment during boarding.