Platform Email

Email Settings

Manage platform-wide HostGator delivery, outbound identities, reply-routing defaults, and reusable email templates. Facilities will use routing metadata later; SMTP credentials stay here.

HostGator Email

Email Server Settings

Use the HTTPS HostGator relay when the app runs on DigitalOcean. This avoids DigitalOcean outbound SMTP blocks while keeping HostGator as the sending side.

Delivery Method

Outbound Transport Relay URL Relay Secret

HostGator SMTP Server

SMTP Host SMTP Port SMTP Security Default From Name

HostGator IMAP Server

IMAP Host IMAP Port IMAP Security

Outbound Email Identities

Reservations

Booking confirmations, changes, cancellations, and reservation notices.

From Address SMTP Username SMTP Password

Reminders

Vaccination reminders, upcoming booking reminders, pickup reminders, and payment reminders.

From Address SMTP Username SMTP Password

Passcodes

Client portal passcodes, PIN resets, device authorization, and verification emails.

From Address SMTP Username SMTP Password

New Client

New facility/client-facing onboarding and new client signup emails.

From Address SMTP Username SMTP Password

No-Reply

Automated notices where replies should not be encouraged.

From Address SMTP Username SMTP Password

Reply Routing Defaults

Default Reply-To Alias Pattern Internal Notes

Reusable Messages

Email Template Cards

Each card defines what the template is used for, which services it applies to, which platform sender sends it, and the subject/body merge fields. Multi-pet family fields are included so one booking, reminder, vaccination notice, or invoice email can summarize all pets instead of sending separate emails per pet.

Reservation Confirmation booking_confirmed Reservations Configure

Active

Sent once per family after staff finalizes or confirms a booking. Multi-pet bookings should summarize all pets in one email.

Template Name Sender Identity Used For / Trigger Specific Use

Applies To

Daycare Boarding Grooming Training Retail Client Portal

Subject Body Available Merge Fields Admin Notes

Booking Reminder booking_upcoming_reminder Reminders Configure

Active

Sent once per family before an upcoming scheduled booking. Multi-pet bookings should not create separate reminder emails per pet.

Template Name Sender Identity Used For / Trigger Specific Use

Applies To

Daycare Boarding Grooming Training Retail Client Portal

Subject Body Available Merge Fields Admin Notes

Vaccination Reminder vaccination_due_or_expiring Reminders Configure

Active

Sent once per family when vaccination records are missing, expiring soon, or expired. The vaccination summary should group all affected pets into one email.

Template Name Sender Identity Used For / Trigger Specific Use

Applies To

Daycare Boarding Grooming Training Retail Client Portal

Subject Body Available Merge Fields Admin Notes

Pickup Reminder pickup_due Reminders Configure

Active

Sent once per family when one or more pets are approaching pickup time or are awaiting pickup.

Template Name Sender Identity Used For / Trigger Specific Use

Applies To

Daycare Boarding Grooming Training Retail Client Portal

Subject Body Available Merge Fields Admin Notes

Client Portal Passcode client_portal_security_code Passcodes Configure

Active

Sent for temporary passwords, PIN resets, passcodes, and device authorization.

Template Name Sender Identity Used For / Trigger Specific Use

Applies To

Daycare Boarding Grooming Training Retail Client Portal

Subject Body Available Merge Fields Admin Notes

Invoice / Receipt invoice_receipt_sent Reservations Configure

Active

Sent once per family when an invoice, quote, checkout summary, or receipt is emailed. Supports invoice and quote totals for multi-pet families.

Template Name Sender Identity Used For / Trigger Specific Use

Applies To

Daycare Boarding Grooming Training Retail Client Portal

Subject Body Available Merge Fields Admin Notes

Test Outbound Send

This sends through the selected saved mailbox identity using the configured transport. Save settings before testing.